And dealing with Hewlett Packard is nothing like good customer service.

Below is part of my response to a customer survey they sent me following a recent hardware problem. Toward the end you will realise why I has posted it on the web site.

I bought a DeskJet 3940 which had a faulty power supply. I reported the fault on line. The pulldown menu had no option for DeskJet so I selected business printer.
I received a mail back from the support staff saying they only supported LaserJets, and giving me a number to call. Rather than passing the job onto the appropriate department they closed the job. This will make their closure rates look good, but it is not good customer service.
I called the number and spoke to a customer service rep. I gave him the number allocated by the other team and he then proceeded to tell me that I must have a LaserJet, not a DeskJet because the job number I had given him came from the LaserJet area. He asked me if I had the printer in front of me and when I said “No” he said “I think you will find it is a LaserJet.” The basis for this assumption was that he could find no reference to a 3940 in his database and since the job reference came from the LaserJet area, I must have a LaserJet. I know that users don’t usually know as much as technicians, but I should have been given the benefit of the doubt on this one. It was only after I told him to go to the HP Australia web site and type 3940 in the search box, did he believe I had a DeskJet.
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